Q: How long does the free turnaround/delivery take?
A: Our standard turnaround time is approximately 6 working days. Once you've approved your files for print and the files have been checked by our print team, you can sit back while we prepare the files, print, finish, trim, package & dispatch your order. Once dispatched, products are usually delivered by DPD. Tracking updates are available upon request. Email us for upgrades.
Q: "What is 'bleed' and how do I add it to my design?"
A: Bleed is an extra area added to each edge of your design that is cut off after printing (we use a 2mm bleed). Bleed is used in commercial printing to ensure there aren't any gaps between the edges of your design and the edges of the paper. To add a 2mm bleed, simply add an extra 4mm to the width and an extra 4mm to the height of your design size. You should then extend your background to the edge of the new size before saving. Please keep any important text or images at least 5mm from the edges so they are not at risk of being cut.
Q: "I ordered design with my print, what do I do next?"
A: If you ordered our design service with your print, one of our designers will contact you regarding your design requirements. However, to speed things up a bit, you can email us at email@example.com after your order has been placed, just let us know what kind of design you're looking for and attach your logo. Please include as much information as should be needed and attach any logos or photos you want us to include in your design.